We understand that from time to time you may wish to return a product to us.
We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers irrespective of your geographical location.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
we receive the returned product within 30 days following the date of delivery of the product;
the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
you comply with the returns procedure set out below; and
none of the exclusions set out below apply.
In order to take advantage of your rights under this returns policy, you must obtain a Return Merchandise Authorisation (RMA) number from us by either sending an email to firstname.lastname@example.org, by phoning us on +44 (0) 1452 699308 or using the online contact form available on our website.
Products returned under this policy must be sent by recorded delivery to:
Blackbelt Embroidery, 39 Mona Avenue Kingsway, Quedgeley, Gloucestershire, GL2 2ET, United Kingdom.
You will be responsible for paying postage costs associated with returns under this policy.
The following kinds of products may not be returned under this policy:
special offer or clearance items;
any product made to your specification;
any product made to order;
any product personalised or adapted for you;
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including the original delivery charges and excluding the costs of returning the product to us).
We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
we will not refund or exchange the product;
we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.